Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with VerdoraHome.

At VerdoraHome, we are committed to providing thoughtfully selected products that help our customers create beautiful botanical living spaces. Customer satisfaction is one of our highest priorities, and we strive to ensure every order meets your expectations. If for any reason you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Overview

This Return & Refund Policy applies to all purchases made through VerdoraHome.store. By placing an order with us, you acknowledge and agree to the terms outlined in this policy.

We encourage all customers to carefully review product descriptions, dimensions, specifications, materials, and images before completing a purchase. If you have any questions regarding a product, our customer support team is available to assist you before ordering.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 30 calendar days of delivery.

The product must be unused and in substantially the same condition as received.

The product must be free from signs of misuse, modification, intentional damage, or excessive wear.

The product must be returned with original packaging whenever reasonably possible.

Proof of purchase must be provided.

Products returned without prior authorization may not be accepted.

VerdoraHome reserves the right to inspect all returned items before approving a refund or replacement.

3. Free 30-Day Return Policy

We proudly offer a 30-day return window to help ensure customer confidence when shopping with us.

If you are not fully satisfied with your purchase, you may contact our support team within 30 days after delivery to request a return evaluation.

Upon approval, instructions will be provided regarding the return process.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us promptly.

To help expedite resolution, customers may be asked to provide:

Order number

Description of the issue

Photographs showing the product

Photographs showing packaging if applicable

Once verified, VerdoraHome may offer one of the following solutions:

Replacement product

Store credit

Partial refund

Full refund

Alternative resolution determined appropriate by our support team

We are committed to resolving such situations fairly and efficiently.

5. Change of Mind Returns

We understand that preferences can change.

Customers may request a return due to:

Change of mind

Ordering the wrong item

Ordering the wrong quantity

Product no longer needed

Personal preference

Return eligibility remains subject to the conditions outlined in this policy.

6. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

Used products

Products intentionally damaged after delivery

Products altered by the customer

Products missing essential components

Items returned beyond the eligible return period

Gift cards

Downloadable digital content

Promotional or clearance items where specifically stated

VerdoraHome reserves the right to determine whether returned items meet eligibility requirements.

7. Return Authorization

Before returning any product, customers must contact our support team.

Return requests should include:

Customer name

Order number

Product name

Reason for return

Supporting photos when applicable

Unauthorized returns may experience delays or may not qualify for refund processing.

8. Refund Process

Once a returned item has been received and inspected, customers will be notified regarding the status of their refund.

Approved refunds may be issued through the original payment method whenever possible.

Refund processing times vary depending on:

Financial institution

Payment provider

Credit card issuer

Bank processing schedules

Most approved refunds are processed within several business days after approval, though actual posting times may vary.

9. Partial Refunds

In certain situations, partial refunds may be granted.

Examples may include:

Products returned with missing components

Products showing signs of use

Products not returned in original condition

Products damaged by customer handling

Each case is reviewed individually.

10. Order Cancellation Policy

Orders may be canceled before processing and fulfillment begins.

Once an order has entered processing, packaging, shipment preparation, or carrier handling stages, cancellation may no longer be possible.

Customers should contact us as soon as possible if they wish to cancel an order.

11. Refused Deliveries

Customers who refuse delivery without prior authorization may be subject to deductions associated with handling, carrier charges, or return processing fees where applicable.

12. Lost Shipments

If tracking indicates unusual delays or suspected loss during transit, please contact our support team.

We will work with shipping partners to investigate the situation and determine an appropriate resolution.

Investigation timeframes vary depending on carrier procedures.

13. Fraud Prevention

VerdoraHome reserves the right to refuse returns, refunds, or replacements in cases involving:

Fraudulent claims

Abusive behavior

False damage reports

Excessive return activity

Policy misuse

Any suspected misuse of our return system may result in restrictions on future purchases.

14. Limitation of Liability

VerdoraHome shall not be responsible for indirect, incidental, or consequential damages resulting from the use or inability to use products purchased through our website.

Nothing in this policy limits any rights available under applicable consumer protection laws.